Dr. Steven M. Katz, MAGD
Dr. Steven M. Katz has lived every dentist’s nightmare of seeing a thriving practice decimated by a series of serious life setbacks, including two years of disability.
An avid student of practice management techniques, Dr. Katz developed a practice vision and goals, and implemented the strategies he had learned, as well as some of his own. He trained the team to run the systems flawlessly, and with less stress than ever before. The practice tripled in size within a few years. Dr. Katz knows that every practice has similar potential and is eager to help others accomplish similar results in their practices.
Dr. Katz is a graduate of Columbia College (Business and Finance) and the Washington University School of Dental Medicine. He completed a two-year GPR at North Shore University Hospital and continues there as an attending.
MEMBERSHIPS IN PROFESSIONAL ASSOCIATIONS
- Master, Academy of General Dentistry
- Fellow, International College of Dentists
- Attending, North Shore University Hospital
- Member, Speaking Consulting Network
- Member, Academy of Dental Management Consultants
HONORS & ACHIEVEMENTS
- Founding Partner, Smile Potential Dental Practice Coaching
- Winner, Spotlight on Speaking Competition, Speaking Consulting Network, 2014
- Past Owner, Smiles On Broadway Dental Care
- Best New Speaker in Dentistry, TBSE, 2014
- Team Dentist, New York Jets (10 Seasons)
- Dental Consultant to Fox News, NY
Dr. Katz' first book, “They Didn’t Teach Us THAT In Dental School”, was published in 2014.
KELLY FOX-GALVAGNI, CDA, IAFDEF
Kelly Fox-Galvagni is one of the most knowledgeable, articulate, and energetic dental professionals that you will ever meet. She has been a Clinical Assistant since 1989; she became a Practice Administrator later in her career propelling the last three practices she managed to double collections in 18 months or less. Kelly and her partner Dr. Steven Katz founded Smile Potential Coaching in 2008, both eager to share their love of patient centricity and core values with other practices. Kelly believes that all dental professionals have the potential to be superstars and she thrives on helping dentists harness their leadership powers. Kelly encourages dental auxiliaries to realize dentistry is a career, not a job. She focuses on self-respect, respect for the dentist and team respect. Her love of dental technology and emphasis on embracing new techniques and ideas is contagious. Designing systems and patient centric verbal skills engineered for predictable results in a fun, memorable way is her specialty. Kelly & her husband are empty nesters splitting their time between New York City and Eastern Long Island. They have 2 terrific adult children.
Aside from dentistry, Kelly’s other passion is volunteering and fundraising for several grassroots charities.
She is also an avid kayaker, organic gardener and she rescues dogs, cats & chickens on her mini-farm.
MEMBERSHIPS IN PROFESSIONAL ASSOCIATIONS
- AADOM Member
- Fellow, International Academy For Dental Facial Esthetics
- Member Speaking Consulting Network
HONORS & ACHIEVEMENTS
- Founding Partner, Smile Potential Practice Growth Coaching
- Winner of SCN Spotlight on Speaking Competition
- Past President, Long Island Dental Assistants Association
MERCEDES LORUSSO
CLIENT COORDINATOR & ADMINISTRATIVE COACH
Mercedes is Smile Potential’s outstanding business administrator. She is a practice management expert with many years of firsthand experience implementing innovative, efficient and effective systems during her stellar performance as the office manager of Smiles on Broadway, the practice of Dr. Steven Katz. With her strong leadership skills, creative business style, and visionary talent, she transformed this average office into a multi-million dollar practice, giving patients a luxurious, state-of-the-art, 5-star dental experience.
She is also an expert coach, driving dentists and their teams toward developing solid systems, empowering and inspiring effective team members, all while delivering a highly satisfying “patient experience” which has them referring friends and family. Mercedes has been a trainer for CareCredit teaching dental practices how to use third party financing to help patients say “YES” to dental treatment. Her extensive and unique experience and talents allow her to connect with both practice owners and team members in realizing their peak potential. Mercedes loves spending time with her two wonderful daughters.
JAMIE MANTAGAS, RDH
Hygiene COACH
Jamie Mantagas has taken great pleasure in lending her expertise and passion to the dental world since 2000 as an assistant and then a dental hygienist. She has thrived on creating meaningful relationships with her patients and leading them to better oral health while in the clinical setting. Jamie always imagined a position in helping other hygienists thrive and be the best they can be in the field. When the opportunity arose to join the Smile Potential team, she was able to make her vision a reality. As a hygiene coach with Smile Potential, her passion shines through in helping fellow hygienists reach their goals in their role in the dental field. Jamie lives in New Jersey with her husband, two little boys and their dog and cat.
DONNA CATES, RDH
PRACTICE Growth COACH
Donna started her dental career in 1989 as a Clinical Assistant. Her love of caring for patients and dentistry inspired her to receive her Dental Hygiene degree in 1993 from New York University. Donna practiced dental hygiene with a particular focus in Pedodontics for many years. As a mother of four, she is passionate about children’s oral health. Donna’s vast knowledge and business acumen allowed her to continue on to manage two very successful, multi-million dollar practices on Long Island. Donna is very understanding of the struggles and unique challenges dental team members face day to day, because she has held each position in a dental office. In 2017 she joined Smile Potential Dental Coaching in order to help dental team members, doctors and practices set and achieve their goals. Team members appreciate her relatable knowledge and expertise; delivered in a fun, actionable way. Through Smile Potential’s Administrative Profitability Program, she is able to work one on one with the administrative team to help master phone skills, scheduling for productivity, workflow efficiency and profitability by mastering management software. Donna lives on Long Island with her 3 daughters and son and their beloved dog and cats. Donna loves spending time with her family and friends, the beach and fitness.
