KELLY FOX-GALVAGNI, CDA, IAFDEF
Executive Director of Leadership and Practice Growth
Kelly Fox-Galvagni is one of the most knowledgeable, articulate, and energetic dental professionals that you will ever meet. She has been a Clinical Assistant since 1989; she became a Practice Administrator later in her career propelling the last three practices she managed to double collections in 18 months or less. Kelly believes that all dental professionals have the potential to be superstars and she thrives on helping dentists harness their leadership powers. Kelly encourages dental auxiliaries to realize dentistry is a career, not a job. She focuses on self-respect, respect for the dentist and team respect. Her love of dental technology and emphasis on embracing new techniques and ideas is contagious. Designing systems and patient centric verbal skills engineered for predictable results in a fun, memorable way is her specialty. Kelly & her husband are empty nesters splitting their time between New York City and Eastern Long Island. They have 2 terrific adult children.
Aside from dentistry, Kelly’s other passion is volunteering and fundraising for several grassroots charities.
She is also an avid kayaker, organic gardener and she rescues dogs, cats & chickens on her mini-farm.
MEMBERSHIPS IN PROFESSIONAL ASSOCIATIONS
- AADOM Member
- Fellow, International Academy For Dental Facial Esthetics
- Member Speaking Consulting Network
HONORS & ACHIEVEMENTS
- Founding Partner, Smile Potential Practice Growth Coaching
- Winner of SCN Spotlight on Speaking Competition
- Past President, Long Island Dental Assistants Association
MERCEDES LORUSSO
Director of Client Relations
Mercedes brings a wealth of expertise to Smile Potential as a seasoned business administrator with over a decade of hands-on experience in dental practice management. Having spent 10 years successfully managing a thriving dental practice, she implemented innovative systems that enhanced efficiency, elevated patient experiences, and contributed to significant growth. Mercedes is a skilled coach with a talent for guiding dentists and their teams in building effective systems, fostering teamwork, and creating an exceptional patient experience that encourages referrals and long-term loyalty. As a former CareCredit trainer, she has helped dental practices navigate third-party financing to make treatment more accessible for patients. Her experience and approachable style enable her to connect with both practice owners and team members, helping them work together toward shared goals and long-term success.
JAMIE MANTAGAS, RDH
Hygiene Development
Jamie Mantagas has taken great pleasure in lending her expertise and passion to the dental world since 2000 as an assistant and then a dental hygienist. She has thrived on creating meaningful relationships with her patients and leading them to better oral health while in the clinical setting. Jamie always imagined a position in helping other hygienists thrive and be the best they can be in the field. When the opportunity arose to join the Smile Potential team, she was able to make her vision a reality. As a hygiene coach with Smile Potential, her passion shines through in helping fellow hygienists reach their goals in their role in the dental field. Jamie lives in New Jersey with her husband, two little boys and their dog and cat.
DONNA CATES, RDH
Executive Director of Practice Development
Donna started her dental career in 1989 as a Clinical Assistant. Her love of caring for patients and dentistry inspired her to receive her Dental Hygiene degree in 1993 from New York University. Donna practiced dental hygiene with a particular focus in Pedodontics for many years. As a mother of four, she is passionate about children’s oral health. Donna’s vast knowledge and business acumen allowed her to continue on to manage two very successful, multi-million dollar practices on Long Island. Donna is very understanding of the struggles and unique challenges dental team members face day to day, because she has held each position in a dental office. In 2017 she joined Smile Potential Dental Coaching in order to help dental team members, doctors and practices set and achieve their goals. Team members appreciate her relatable knowledge and expertise; delivered in a fun, actionable way. Through Smile Potential’s Administrative Profitability Program, she is able to work one on one with the administrative team to help master phone skills, scheduling for productivity, workflow efficiency and profitability by mastering management software. Donna lives on Long Island with her 3 daughters and son and their beloved dog and cats. Donna loves spending time with her family and friends, the beach and fitness.
