Testimonials

I engaged Smile Potential for Maximum Potential Coaching. Having used another dental coaching consultant with very disappointing results, as well as no personalized action plan, I was hesitant to work with another company. However, I had many frustrating hurdles in my practice which included no systems/procedures in place for our team, inadequate training for the administrative team members, as well as our office manager, needing to move to a new location, and not to mention increasing case acceptance which would in turn increase revenue and production. Having personally known Kelly Fox-Galvagni professionally for many years, I put my trust in her and decided to take this step to help my practice. I have absolutely no regrets since working with them. Smile Potential is different from other consultants, in that they customize each package to the practice they are helping. They listen to your goals and help you achieve those and so much more. The meetings were far from boring, they were engaging and entertaining. We were able to build an even stronger team including adding team members, increase our case acceptance, developed systems and protocols, and moved into our beautiful new location. Each year since, we have continued grow which is incredible considering we are competing with managed care dentistry. My patients feel the value of what we are offering to them and know that we are one big family. I can't thank Kelly enough for helping me to achieve and surpass my goals. For those of you contemplating working with Smile Potential, my advice is start working with them as soon as possible and it is definitely worth the investment!

Dr. Colleen L. Catera

Dear Kelly and all the Gang,
I just want to tell you how wonderful our experience was with Smile Potential. You are a wealth of information, suggestions, solutions and insights into all aspects of running a dental office. You deliver your program with care, thoroughness, understanding and sincerity. The people we dealt with in the organization were people I loved working with. They knew exactly what I was going through and how to handle my concerns. Everyone was always available to answer questions, make suggestions, intervene with my team if necessary and provide wisdom. As an office, we have implemented so many successful changes that have brought about improvements in all areas, such as: team, unity, computer efficiency, less paperwork, shorter working hours, increased and improved leadership skills on my part. I’m sorry we didn’t find Smile Potential sooner, but better late than never.
Thank you again for all that you provided for us.

Dr. Terri Silverman

Thirty years ago, my wife and I bought a dental practice and quintupled it in five years. We then expanded to three offices and close to forty employees. Through the years our growth continued but slowed down. We needed better metrics, more systems, and a new, invigorated culture.
Along came Smile Potential. They became the perfect fit and showed it from the get-go. Shortly after the first inspiring full day team event with them, my wife and I took a vacation. When we got back we had our own team meeting. I was concerned that we had lost momentum. To my surprise, our team, even without us being present was picking up the ball and charging ahead with new enthusiasm and ideas. It was far beyond my wildest expectations.
They continue to analyze, support and grow our practice in ways we wouldn’t have imagined. We are very thankful to this dynamic duo and highly recommend them to any practice wanting to raise their level of service and self-satisfaction.

Theodore C. Gross, DDS

When I began with Smile Potential, my practice was going through some major changes in the office staff and wanted some guidance on how to get my practice its full potential. Within a short amount of time SP's ideas and systems were implemented, we understood how to use them, and the results were incredible. Our monthly production jumped up significantly as well as the team being motivated by the monthly bonuses that we were now offering. It was no longer myself worrying about the monthly production but my entire team.
   Smile Potential taught me so much that I didn't know about running my business and my practice. They are always available for consultation, not only just for myself but for my entire team. Their model of individual coaches for every department is extremely effective. 
I have also become a better communicator in discussions with patients.   I never realized investing in practice management consulting would have such a big impact on my practice's bottom line.  In two years, our production skyrocketed from $900,000 to $2.6 million and we are not done growing!
If you have any hesitation in deciding whether to sign up with Smile Potential, don’t wait….it will be the best decision you make!

Dr. Michael Edwards

I have taken away many things all positive..from Smile Potential. I have grown from this experience and have learned even so much more! I was definitely a little skeptical in the beginning, but come to realize Smile potential is the real deal! I look forward to continue growing Dr.Magid’s practice and that with all systems in place the sky is the limit!

Liliana Singh
Office Manager

The entire Smile Potential team is filled with amazingly talented people. Our office has felt the difference since joining. They have the tools to make your practice grow and flourish! Thank you for all your help!

Dr. Elizabeth Noboa

I have been working with the incredibly talented Smile Potential team for a couple of years now. They have been there consistently through our practice’s growth during good times and difficult times. They have always been there to not just listen, but to guide and mentor. As an Office Manager, it has been so helpful to have a team to lean on, to ask questions to, and to ask for feedback when it may not always be what you are hoping to hear. I am grateful for them and the bonds that I have developed with them. Smile Potential definitely focuses on TEAM “Together Everyone Accomplishes More!”

Lindsay H.
Office Manager

Smile Potential has brought out the “SMILE” at Lizzack Family Dentistry! We are forever grateful for every meeting and every phone call with a fabulous, warm, caring team of professionals. They bring to the table knowledge, experience, advice, and that extra push in building a successful dental practice. Thank you to our “forever friends”.

Judy L.
Office Manager

You can throw your fears right out the window. In 2022, being a stubborn skeptic that I am. I DID NOT want to welcome Smile Potential, like other failed coaches in the past. I actually wanted to find any reason why it was a waste of money etc. Our multi-specialty practice always had coaching, scripts, and basic systems. So how are they different? What made them so special? After a couple of months of my hard shell getting chipped away at...I realized I'm the example! Kelly saw something in me, not as just an office manager but as a person! If u don't change, no one will. I'm the leader. I represent the practice and staff. She brought out the best in me, which had me implement better systems with the staff. Getting the team on board starts from YOU, then it's simple. If you tell them it's ok, suits will follow. Smile Potential helped me renew my vision for the practice, staff, and myself. Having an outsider have your back is a powerful feeling.... a sense of relief. Our practice is not perfect, but we are a TEAM, we are FAMILY, and we reach our GOALS. This change in 2022 I will forever be grateful for. You will not be disappointed. Thank you again, Kelly and Smile Potential.

Christine A.
Office Manager

I can't express enough how grateful we are for the exceptional coaching experience We’ve had with the Smile Potential team. From the moment we stepped into the coaching, we were greeted with warmth and professionalism. The coaches here possess a wealth of knowledge and expertise, and they are dedicated to helping our dental team succeed.
What truly sets this coaching team apart is their personalized approach. They took the time to understand our strengths, weaknesses, and goals and tailored their guidance accordingly. Their feedback was constructive, insightful, and always delivered with a positive attitude, fostering an environment where our dental team felt motivated to push ourselves beyond our limits.
Moreover, the support doesn't end with the coaching sessions. The coaches are readily available to answer any questions or concerns we have, providing ongoing encouragement and guidance even outside of formal coaching hours.
Thanks to their mentorship, we know we will see significant improvement in our skills and confidence and how we treat our patients. Whether you're a beginner or looking to refine your expertise, we wholeheartedly recommend this coaching team. They're not just coaches; they're mentors who genuinely care about your success.

Seth D.
Dental Assistant