SMILE POTENTIAL E-NEWSLETTER – JANUARY 2022


Happy New Year. This month has begun with disappointment at the continued interference of COVID on our lives, and on our practices. Every challenge gives us the opportunity to make ourselves better, instead of bitter. When so many are faced with a similar challenge, it serves no benefit to let the challenge kick you down. There were practices in…

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SMILE POTENTIAL E-NEWSLETTER – DECEMBER 2021


This year, while very successful for all of our coaching clients, has still been a source of stress for many. Rebuilding teams, welcoming back patients, and acclimating to a “new” normal has made successes the product of greater emotional toll. Our vision for 2022 will be to help offices continue to grow while making processes more predictable…

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SMILE POTENTIAL E-NEWSLETTER – NOVEMBER 2021


THANK YOU November is the month that we express our thanks to those who deserve it. Thank you to my amazing wife who encourages, supports and loves me day in and day out, even on the days when I don’t deserve it. Thank you to my family for putting up with my sick sense of…

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SMILE POTENTIAL E-NEWSLETTER – OCTOBER 2021


The last time that Kelly and I spoke to a live audience was the first week of March in 2020. We are so excited once again be speaking at the Greater NY Dental Meeting next month. We will be presenting for an entire day on Wednesday, December 1st. This is a great opportunity to reignite…

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Smile Potential E-Newsletter – September 2021


This month Kelly and I begin our 14th year helping doctors and practices raise their standard of care, raise their patients’ appreciation of the value of that care, and organically helping their practices grow and become more successful. Our goal is to inspire doctors and their teams to create an environment where patients are welcomed in…

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Smile Potential E-Newsletter – Summer 2021


We believe that one of our greatest successes of the past year was the Doctors Dedicated to Success (DDS) Mastermind Program. We were very happy that we routinely had between 25-30 doctors participating and the quality of the guests made each of the meetings a worthwhile experience for all who joined. We are delighted to announce that…

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Smile Potential E-Newsletter – June 2021


I remember how much my wife and I used to look forward to going out to eat at one of our favorite restaurants. The owner would give us a great greeting and ask us how our family and friends were. The hostess would ask us which table we preferred. The waiter described the specials from off the menu…

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Smile Potential E-Newsletter – May 2021


One of the joys of Spring is the return of baseball. The crack of the bat, the sound of a pitched ball hitting the catcher’s mitt, the sight of a majestic homerun, the precision of an around-the-horn double-play, the celebration between a pitcher and catcher upon the final out. As a former catcher, I focus on the…

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What to Do If…


The harsh weather this winter created hardships for many dental practices in the Northeast.  There were impassable roads, frozen sidewalks, frigid temperatures and this resulted in numerous falls and broken bones, burst pipes and roof and ceiling leaks.  In my own office, there was a roof collapse from the snow that led to damaged equipment,…

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Service Beats Product in Creating Great PR


This winter my 2012 Mercedes convertible decided it did not like the cold weather. Whenever it was below 20 degrees it would not start. Considering that this was the coldest winter in New York’s history it meant that my car was towed to the nearby Mercedes dealership on a weekly basis, sometimes more than once…

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