What to Do If…

Smile PotentialBlog

The harsh weather this winter created hardships for many dental practices in the Northeast.  There were impassable roads, frozen sidewalks, frigid temperatures and this resulted in numerous falls and broken bones, burst pipes and roof and ceiling leaks.  In my own office, there was a roof collapse from the snow that led to damaged equipment, flooded conditions and significant ceiling … Read More

Service Beats Product in Creating Great PR

Smile PotentialBlog

This winter my 2012 Mercedes convertible decided it did not like the cold weather. Whenever it was below 20 degrees it would not start. Considering that this was the coldest winter in New York’s history it meant that my car was towed to the nearby Mercedes dealership on a weekly basis, sometimes more than once per week. (Something to note … Read More

Deflated Balls

Smile PotentialBlog

In the days leading up to Super Bowl XLIX, earlier this month, there was a tremendous amount of speculation that the New England Patriots had won their 7th AFC Championship by cheating and playing with underinflated game balls.  Regardless of the results of the Super Bowl, which was won by the Patriots, and my personal preference as the former Team … Read More

Are You Ready?

Smile PotentialBlog

The alarm clock rings.  It’s 6:00 am, time to start a new day.  You shower, get dressed, eat breakfast and leave for a day of treating patients in your dental practice. What happens if you don’t make it there?  Unfortunately, life is an obstacle course of motor vehicle accidents, health crises, slips, falls and other life challenges.  There are no … Read More

Life Is A Shark Tank

Smile PotentialBlog

Life is a series of challenges to connect with people and engage them in various capacities in, both, business and social situations. One of the best selling self-help books of all time is Dale Carnegie’s “How to Win Friends and Influence People.”  The ability to accomplish this is totally dependent on our ability to communicate effectively. No skill has a … Read More

You Don’t Say!

Smile PotentialBlog

In ancient Greece, Socrates was highly respected for his wisdom.  One day the great philosopher came upon an acquaintance, who ran up to him excitedly and said, “Socrates, do you know what I just heard about one of your students…?” “Wait a moment,” Socrates replied.  “Before you tell me I’d like you to take a little test, the Test of … Read More

Head, Heart And Hands

Smile PotentialBlog

“People often tell me that motivation doesn’t last, and I tell them that bathing doesn’t either.  That’s why I recommend it daily.” – Zig Ziglar This month begins the last quarter of the year, when we can “drive it home” to finish off a great year in our practices.  The essential ingredient of achieving this is the teamwork of a … Read More

Patient Centric

Smile PotentialBlog

Patient Centric

One of the best things about working with so many dentists is that we have the opportunity to learn as much from our clients as we teach.  Recently, a client was formulating the Vision Statement for their practice with their team and coined the term “Patient Centric”.  Thank you Dr. David Diamond for this brilliant concept.  I would like to … Read More

Empower Your Assistant To Become a NINJA (No I’m Not Just Any Assistant)

Smile PotentialBlog

It is disturbing when we meet Dental Team Members and they question their importance to the doctors or practices that they work for. Team members may not possess the confidence to assertively “Make A Difference” when they first come to our practices, but if we train them, encourage them and empower them, they may ultimately be the driving force in … Read More

The Average Dentist Would Not Survive the Shark Tank

Smile PotentialBlog

At a recent speaking engagement I invited attendees to come up to the podium at the conclusion of the program to ask questions and I pledged to stay as long as I had answered every last one.  Whenever I do this I always begin my conversations with the question, “Can you tell me about your practice?”  Two of the most … Read More