DON’T BE BUSY, BE PRODUCTIVE – JUNE 2021


I remember how much my wife and I used to look forward to going out to eat at one of our favorite restaurants. The owner would give us a great greeting and ask us how our family and friends were. The hostess would ask us which table we preferred. The waiter described the specials from off the menu…

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HERE’S THE PITCH FOR IMPROVED TREATMENT ACCEPTANCE – MAY 2021


One of the joys of Spring is the return of baseball. The crack of the bat, the sound of a pitched ball hitting the catcher’s mitt, the sight of a majestic homerun, the precision of an around-the-horn double-play, the celebration between a pitcher and catcher upon the final out. As a former catcher, I focus on the…

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What to Do If…


The harsh weather this winter created hardships for many dental practices in the Northeast.  There were impassable roads, frozen sidewalks, frigid temperatures and this resulted in numerous falls and broken bones, burst pipes and roof and ceiling leaks.  In my own office, there was a roof collapse from the snow that led to damaged equipment,…

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Service Beats Product in Creating Great PR


This winter my 2012 Mercedes convertible decided it did not like the cold weather. Whenever it was below 20 degrees it would not start. Considering that this was the coldest winter in New York’s history it meant that my car was towed to the nearby Mercedes dealership on a weekly basis, sometimes more than once…

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Dental Practice Coaching - joined hands

Deflated Balls


In the days leading up to Super Bowl XLIX, earlier this month, there was a tremendous amount of speculation that the New England Patriots had won their 7th AFC Championship by cheating and playing with underinflated game balls.  Regardless of the results of the Super Bowl, which was won by the Patriots, and my personal…

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Knowledge is not power

Are You Ready?


The alarm clock rings.  It’s 6:00 am, time to start a new day.  You shower, get dressed, eat breakfast and leave for a day of treating patients in your dental practice. What happens if you don’t make it there?  Unfortunately, life is an obstacle course of motor vehicle accidents, health crises, slips, falls and other…

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Life Is A Shark Tank


Life is a series of challenges to connect with people and engage them in various capacities in, both, business and social situations. One of the best selling self-help books of all time is Dale Carnegie’s “How to Win Friends and Influence People.”  The ability to accomplish this is totally dependent on our ability to communicate…

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You Don’t Say!


In ancient Greece, Socrates was highly respected for his wisdom.  One day the great philosopher came upon an acquaintance, who ran up to him excitedly and said, “Socrates, do you know what I just heard about one of your students…?” “Wait a moment,” Socrates replied.  “Before you tell me I’d like you to take a…

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Dental Practice Coaching - joined hands

Head, Heart And Hands


“People often tell me that motivation doesn’t last, and I tell them that bathing doesn’t either.  That’s why I recommend it daily.” – Zig Ziglar This month begins the last quarter of the year, when we can “drive it home” to finish off a great year in our practices.  The essential ingredient of achieving this…

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Patient Centric

Patient Centric


One of the best things about working with so many dentists is that we have the opportunity to learn as much from our clients as we teach.  Recently, a client was formulating the Vision Statement for their practice with their team and coined the term “Patient Centric”.  Thank you Dr. David Diamond for this brilliant…

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